CRM Essentials

Machiene Learning: how it applies to a CRM with a process management engine   In the last decade, Artificial Intelligence (AI) has become increasingly pervasive in the software systems that are used every day. AI has had an impact in almost all fields: it has changed the way we interact with each other and with [...]

Machine Learning is now everywhere. Perhaps the concept is still new to some, but it has already a huge impact on our daily routine. When we use Alexa, Amazon, Google Home or voice assistants on our smartphone like Siri, Machine Learning technology simplifies our life. Who hasn't searched Netflix or Sky for advice on which [...]

Seeing as the world is on lockdown and nobody’s heading outside at the moment, don’t you think it would be pretty great to use this time to step up your game in the arena of customer relationship management?   Implementing and utilizing the best CRM software is paramount for any business, since it can optimize [...]

The organic revolution of CRM processes   CRM is a system for managing relations between the company and its customers, its aim is to maintain the relations with the existing customers and to help creating connections with new and potential ones. The acronym CRM (Customer Relationship Management) introduces several concepts, it can be intended as [...]

  CRM, acronym of Customer Relationship Management, represents a winning business strategy. It establishes a new approach to the market by placing the customer and not the product at the center of the business. The CRM Software helps companies to identify and manage acquired and potential customer records, in order to plan activities, strategies and [...]

Processes Organization Over the past few years, together with the company areas divided by function, model commonly spread among complex or medium-large companies, it has been discovered the importance of organizing the various areas using standard processes. Using the processes approach it is possible to reach efficiency goals regarding customer satisfaction, cost reduction and value [...]

VTENEXT CRM open source BPM presents the Web Services functionality to interface the CRM and the various company applications in a bidirectional mode.

Open-source CRM + BPM  A process for contract takeover management With a takeover procedure energy providers can change the name of a supply contract holder, for example in the case of a transfer, without having to change the point of delivery (POD) or even replace the meter. For this reason, takeover procedures involve lower costs [...]

When dealing with the topic of Process Driven Systems, you will very likely come across the concepts of human-based versus process-based systems. Based on a superficial interpretation, process-based systems seem to be preferable as they are capable of reaching higher levels of performance without being affected by the unpredictability of events and circumstances. This dichotomy [...]

The traditional CRM applications are IT solutions that allow to sign up, menage, analyze and evaluate the data related to the costumers and they’re used to do the commercial and customer services operations, to evaluate the sales trend, identify the more profitable costumers and adjust the commercial and marketing activities. A CRM, if it’s implemented [...]