CRM Essentials

Remote Working & Smart Working lessons learned The quarantine period and remote working we have just experienced has brought about major transformations in our lives. One of the most important was undoubtedly the one related to the way we work. In a short time, we went from being a moderately traditionalist country as far as [...]

How to manage customer support remotely   To date more and more companies had to organize themselves to manage their customers remotely during this quarantine period. Especially in times of crisis, a customer's interaction with a company can trigger an immediate and persistent effect on his sense of trust and loyalty. In fact, a recent [...]

How to improve the Customer Experience remotely   The customer experience is one of the most important aspects for the success of companies: in order to be competitive it is in fact necessary not only to fully satisfy the customers' expectations but also to offer a great experience. Even more so, in a complex scenario [...]

Smart working: how processes can support sales management Smart working has become critical in these coronavirus emergency weeks. To maintain safety, reduce contagion and continue working, we are all working "smart", mostly from home. Digital technologies play an essential role in facilitating and making possible new ways of working and are a fundamental driver of [...]

Machiene Learning: how it applies to a CRM with a process management engine   In the last decade, Artificial Intelligence (AI) has become increasingly pervasive in the software systems that are used every day. AI has had an impact in almost all fields: it has changed the way we interact with each other and with [...]

Machine Learning is now everywhere. Perhaps the concept is still new to some, but it has already a huge impact on our daily routine. When we use Alexa, Amazon, Google Home or voice assistants on our smartphone like Siri, Machine Learning technology simplifies our life. Who hasn't searched Netflix or Sky for advice on which [...]

Seeing as the world is on lockdown and nobody’s heading outside at the moment, don’t you think it would be pretty great to use this time to step up your game in the arena of customer relationship management?   Implementing and utilizing the best CRM software is paramount for any business, since it can optimize [...]

The organic revolution of CRM processes   CRM is a system for managing relations between the company and its customers, its aim is to maintain the relations with the existing customers and to help creating connections with new and potential ones. The acronym CRM (Customer Relationship Management) introduces several concepts, it can be intended as [...]

VTENEXT CRM open source BPM presents the Web Services functionality to interface the CRM and the various company applications in a bidirectional mode.

Open-source CRM + BPM  A process for contract takeover management With a takeover procedure energy providers can change the name of a supply contract holder, for example in the case of a transfer, without having to change the point of delivery (POD) or even replace the meter. For this reason, takeover procedures involve lower costs [...]