CRM Essentials

Increasing sales is a common goal for every company. Reaching it, without improving your sales team is now possible thanks to a Chatbot. Innovations within the conversational Artificial Intelligence world changed the way companies can use a Chatbot for sales. Chatbots can offer unique and customized experiences directly inside the chat window. They can involve [...]

2022 is a very important year for vtenext: the reached goals are different, but being included by Gartner both within CRM and BPM magic quadrants, as one of the best solutions at international level made us really proud. However, which is the feature that led vtenext to be included in both the quadrants? We will [...]

  The words Smart Working are now common in our everyday professional life and deeply changed the working environment and the way collaborators relate with companies. We also witnessed another important phenomenon: the great resignation. Great resignation has led people to leave their job, especially during the first six months, more easily. Creating an effective Onboarding [...]

Selling in B2B and B2C markets has become difficult. Customer behaviors are deeply changed: the way companies and consumers get in touch changed, but also the consumers’ level of information became higher. In the article we talk about Digital Customer Service and CRM and we underlined how the digitization process we lived during the last [...]

Table of contents: 8 phases of a successful sales process How to digitize your sales process The 4 steps to effectively digitize a sales process Implementing a digitized sales process FREE TRIAL A sales process is a series of replicable actions done by a sales team to convert a Lead into a Customer. The consumers’ [...]

Table of contents: eCommerce for SMEs: how to improve your online presence quality, making it more profitable Why do you need a CRM for your SME’s eCommerce Never as in this last year and a half so many SMEs switched from offline to online sale. It has been a true lifeline in a very difficult [...]

Table of contents: What is Lead Management? Lead Management software: why you need it Digitize the Lead Management processes What do we mean for “Lead” in a CRM? The leads contained in your CRM are the lifeblood of your company, it doesn’t matter if you are in small or in a big company. A lead [...]

Table of contents: The new digital customer The evolution of customer service How to digitize customer service processes with vtenext How to effectively digitize your customer service and post-sales processes with vtenext Over the past few years, thanks to the pandemic as well, the number of digital interactions between customers and companies has increased exponentially. [...]

Table of contents: The expectations of new consumers Why internal communication improves customer experience How to use Digital Customer Service to boost sales vtenext for Digital Customer Service Digital Customer Service: how to exploit it to boost sales Customer behaviour has changed radically over the past year: not only do people socialize, exercise, work and [...]

Table of contents: What post-sales is and what it needs to offer Why using a CRM during post-sales Managing post-sales in detail with vtenext Advantages of post-sales Post-sales: why and how to manage it at best with a CRM software Having reliable products and services is key to acquiring new customers. However, in order to [...]