CRM Essentials

Who are the prospect customers, how they differ from leads and contacts, how to identify them: here is everything you need to know.

One of the most important concepts in marketing is the sales funnel, but how can you use it for your own purposes?

The User Journey is a real path created for our customers: here’s everything you need to know about this topic.

What is Upselling and how can it help you sell? In this article you will find everything you need to know for your strategy.

Having a ready sales strategy can help your business to achieve great results: here’s how to create an efficient one.

Learn to better manage your sales pipeline with vtenext CRM, convert every potential customer and automate sales

Find out what a business process is and our 5 examples of automation applied in a truly effective way by downloading the free eBook!

Ticket management for flawless customer support. Discover how to optimize the ticket management process and deliver a quality service.

Table of contents: Chatbot: what is it? Which problems does a Chatbot solve? Which are the benefits of using a Chatbot? Technologies linked to Artificial Intelligence (AI) and the possible applications within companies keep evolving. Chatbots, in particular, are the tools which successfully support, more than the others, organizations in the daily tasks management. We [...]

Table of contents: Why is it important to follow-up after a fair? 5 tips for a perfect follow-up Manage your follow-up with vtenext You made it. Your fair has been a success. Finally, after two years of pandemic you participated in a trade fair, you met new leads and you collected new contacts, which could generate [...]