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How to succelfully manage Leads thanks to CRM processes Clerici Group has been working in the bathroom furnishing and plumbing and heating field for more than 40 years. Its networks counts more than 30 stores across North of Italy in Lombiardia, Trentino Alto Adige and Emilia Romagna. The Group didn’t have a clear and shared [...]

Vtenext spreads its network We are happy to officially announce the collaboration with two new foreign overseas partners: Exergy Energy LLC based in U.S.A. and Odin based in Mexico City. We had the chance to interview the people in charge of the project: David March for Exergy Energy and Francisco Hernandez for Odin. Let’s get [...]

How to digitize proceadures when working remotely, a COVID19 success story The Banco di Napoli foundation was founded in 1991 and is linked to the ancient Neapolitan banks. Today is a non-profit, private and autonomous institution which pursues social interests and promotes economic and cultural development primarily in the Regions of Southern Italy. Its history [...]

Manage your business processes at 360 ° in a flexible and personalized way with vtenext Thanks to vtenext and its business process management engine (BPMN) Bosch Rexroth convered all its business processes, managing the high complexities and automating all the time-consuming activities by constantly monitoring them in order to improve the underlying processes and quickly [...]

E-Commerce and CRM: post-emergency practical advices   The coronavirus has changed our behaviours: not only those relatet to our social, work or school life, but mostly those related to our purchases. It was a real revolution: from large chains to small neighborhood shops, everything has moved to digital often in hybrid ways. The data confirm [...]

Remote Working & Smart Working lessons learned The quarantine period and remote working we have just experienced has brought about major transformations in our lives. One of the most important was undoubtedly the one related to the way we work. In a short time, we went from being a moderately traditionalist country as far as [...]

How to manage customer support remotely   To date more and more companies had to organize themselves to manage their customers remotely during this quarantine period. Especially in times of crisis, a customer's interaction with a company can trigger an immediate and persistent effect on his sense of trust and loyalty. In fact, a recent [...]

How to improve the Customer Experience remotely   The customer experience is one of the most important aspects for the success of companies: in order to be competitive it is in fact necessary not only to fully satisfy the customers' expectations but also to offer a great experience. Even more so, in a complex scenario [...]

Smart working: how processes can support sales management Smart working has become critical in these coronavirus emergency weeks. To maintain safety, reduce contagion and continue working, we are all working "smart", mostly from home. Digital technologies play an essential role in facilitating and making possible new ways of working and are a fundamental driver of [...]

Machiene Learning: how it applies to a CRM with a process management engine   In the last decade, Artificial Intelligence (AI) has become increasingly pervasive in the software systems that are used every day. AI has had an impact in almost all fields: it has changed the way we interact with each other and with [...]