Blog

vtenext spreads its network Other than the United States and Mexico, our network has reached Africa too. We are happy to officially announce the collaboration with our new international partner Future Proof Communications. We had the opportunity to interview the general manager of this project: Darryl Baumann. Let's get to know him better! 1. Tell [...]

Table of contents: Experience is not only for the customers Moving from how customers spend to why they spend by working on internal and external processes CRM is not just for a few Automation is not just for reducing costs Conclusions Aware of the fact that CRM is not only a software, but also a [...]

Table of contents: Knowledge Management: what it is and why it is important Customer knowledge management (CKM): how to manage at best your customers' data The role of CRMs in the Customer Knowledge Management Customer Knowledge Management System: the management and sharing of customers’ information In the past, the fields of CRM and Knowledge Management [...]

Automation with vtenext: from the first contact to the complaint management Corex S.p.A. managed to reduce the margin of error speeding up at the same time its internal procedures and facilitating the share and access to information thanks to the winning project of digitizing the business processes regarding the customers, from the first contact to [...]

“We have always worked like this”, this is a phrase that we hear a lot. Thorugh history this is indeed a vary common behaviour. Starting for instance from the first half of XX century, Charles Franklin Kettering, engineer, inventor and vice president of General Motors, claimed that “the world hates change yet it is the [...]

How to manage at best your Internal Customer using a Holistic CRM approach The word is changing at the speed of light: knowing how to innovate and improve is the only way to survive. Moreover, the Covid-19 has twisted the way companies work. On one hand, the necessity of creating long lasting relationships with the [...]

How to simplify the Sales Force coordination with vtenext Thanks to vtenext and its Business Process Management and Notation engine (BPMN) CAREL managed to improve the company sales processes by efficiently coordinating the sales force distributed all over the world in the 20 branches and 9 production plants. Company: CAREL INDUSTRIES S.p.A. Field: Electrical and [...]

Internal Customer: why it is important and how to manage it at best with CRM Processes Implementing a CRM project is a challenge for every organization; it brings changes in all levels and involves all the employee. It is important not to lose sight of the correct change management that the CRM brings in the [...]

Information security and quality system standards Recently VTENEXT obtained the ISO 27001 and ISO 9001 certifications, the international standard on how to manage the information and data security, the first, and the international standard to implement within an organization a quality system, the second. We decided to interview Mauro Sanguinetti, our Auditor. In this article [...]

From Sales Department to Internal requests, how to readapt and digitize efficiently business processes with vtenext Thanks to vtenext and its Business Process Management and Notation (BPMN) engine it was possible to convey all company data in one platform, allowing the automation of sales processes and the management of accidents, leads, tickets, purchases and human [...]