Blog

Table of contents: How does the choice of a Software for the PAs work? The Obligation to Adopt Reusable and Open Source solutions Developers Italia: the official portal for software selection PA and Softwares: between Open Source and Reuse “Italia Digitale 2026”:  the ambitious goal set by the Italian National Recovery Plan (PNRR), allocating 6.74 [...]

Table of contents: The new digital customer The evolution of customer service How to digitize customer service processes with vtenext How to effectively digitize your customer service and post-sales processes with vtenext Over the past few years, thanks to the pandemic as well, the number of digital interactions between customers and companies has increased exponentially. [...]

Table of contents: The expectations of new consumers Why internal communication improves customer experience How to use Digital Customer Service to boost sales vtenext for Digital Customer Service Digital Customer Service: how to exploit it to boost sales Customer behaviour has changed radically over the past year: not only do people socialize, exercise, work and [...]

Table of contents: What post-sales is and what it needs to offer Why using a CRM during post-sales Managing post-sales in detail with vtenext Advantages of post-sales Post-sales: why and how to manage it at best with a CRM software Having reliable products and services is key to acquiring new customers. However, in order to [...]

vtenext spreads its network Other than the United States and Mexico, our network has reached Africa too. We are happy to officially announce the collaboration with our new international partner Future Proof Communications. We had the opportunity to interview the general manager of this project: Darryl Baumann. Let's get to know him better! 1. Tell [...]

Table of contents: Experience is not only for the customers Moving from how customers spend to why they spend by working on internal and external processes CRM is not just for a few Automation is not just for reducing costs Conclusions Aware of the fact that CRM is not only a software, but also a [...]

Table of contents: Knowledge Management: what it is and why it is important Customer knowledge management (CKM): how to manage at best your customers' data The role of CRMs in the Customer Knowledge Management Customer Knowledge Management System: the management and sharing of customers’ information In the past, the fields of CRM and Knowledge Management [...]

Automation with vtenext: from the first contact to the complaint management Corex S.p.A. managed to reduce the margin of error speeding up at the same time its internal procedures and facilitating the share and access to information thanks to the winning project of digitizing the business processes regarding the customers, from the first contact to [...]

“We have always worked like this”, this is a phrase that we hear a lot. Thorugh history this is indeed a vary common behaviour. Starting for instance from the first half of XX century, Charles Franklin Kettering, engineer, inventor and vice president of General Motors, claimed that “the world hates change yet it is the [...]

How to manage at best your Internal Customer using a Holistic CRM approach The word is changing at the speed of light: knowing how to innovate and improve is the only way to survive. Moreover, the Covid-19 has twisted the way companies work. On one hand, the necessity of creating long lasting relationships with the [...]