For us at vtenext, the continuous evolution of our network is as important as the evolution of the relationship with our partners and resellers. Because of this, we decided to interview some of our resellers and partners, to learn about the implemented projects in detail, and to give our Network a voice.
In this interview with Giulio Visonà, Founder and Project Manager at WSB, we talked about their long experience within vtenext’s Network in detail and, particularly, about how low-coding and plugins have been important within the projects they realized. Wesellbrain is a reality able to help each kind of company in its path to digitalization and implementation of a CRM software, from an accurate analysis to the definition and realization of tailor-made projects.
1. Hi Giulio, can you tell us what your company is all about? How long have you been in the vtenext Network?
Our Business mainly deals with CRM projects and the digitalization of company’s procedures. We have a very practical approach: first we analyze the company’s needs and then we offer solutions that will solve the existing problems and optimize all the processes involved.
Most of the time we implement our projects using vtenext as a support to organize the information and to create processes and automatisms able to help the business. We have been in vtenext Network since our birth, i.e. since 2014, when we chose this platform to develop our projects. My personal experience with this platform goes back to 2011.
2. What were the main reasons behind the choice of partnering up with vtenext?
We found in vtenext a very good product, really flexible and easily adaptable to the different needs with a moderate effort, and this of course enables us to give an added value to the projects we deal with. The software, furthermore, its business version is already provided with many features and tools to customize the solution without the need to write any code strings.
Last but not least the geographical proximity and the personal connections with VTENEXT’s founders and team were an extra guarantee.
3. What are the features of vtenext that you appreciate the most?
As previously mentioned, the chance to easily customize the solution without the need to write any code strings is really a game changer. This allows us to spare many hours of code development, making our projects much more attractive and affordable for our Customers.
The tools available in the platform, i.e. PDF maker, conditional fields and especially ProcessManager, just to mention some of them, allows to optimally configure the software and to easily maintain it. These features definitely enhance the sale time, conveying to the potential customer the versatility of the device and the possibility to independently maintain it after a system administrator training.
4. What industries do your customers belong to? On average, how many employees do they have?
We do not have a specific business area and we range from offices to manufacturing companies, service companies and trading companies. If I had to categorize it, I would say that almost 50% of the companies belong to the manufacturing category, while the remaining 50% is divided into other business areas.
As for the average of employees, it is very difficult to answer as we implement projects for small but very dynamic companies (under 10 employees), but in the meanwhile our most important project involves an important multi utility with around 2000 employees. I would say that the average is around 50 to 100 employees.
5. Could you tell us about a vtenext project you implemented that you are particularly proud of?
We carried out a lot of projects and it’s quite hard to choose one in particular. I’m going to talk about the one we developed for a Company that produces machines to process stones.
Our project was divided into two main phases: the first dealt with the creation of a product configurator, the second with the management of assets and the maintenance on the machines.
For the configurator we integrated the existing ERP, used by the customer to collect all the information regarding the clients, products and technical sheets, including accessories and the entire compatibility layer. The result was a custom CRM module in which any user can easily create an estimate of a complex personalized machine (including all the envisaged optionals and extra services) completely driven by the system, with an almost total impossibility to make an error.
This configurator replaced a number of Excel spreadsheets which were obviously much more complicated and reduced the risk of a configuration unfeasible and with wrong prices. Furthermore, the print of the offer was standardised and runs with different languages in a single export model.
For what concerns the technical assistance, we developed a specific APP based on the CRM which solved all the difficulties in programming the single operations and filled the lack of a shared order history with all the details of the maintenance status of the single machine, the reporting of the interventions and the expenses reports. Many benefits were confirmed with the introduction of the project, i.e. the no matter where and when access to the information necessary to run a operation, the real-time updating of the assistance status, the creation of a database for internal use or the automatic sending of the signed report to the customer, time and cost saving with a better checking and monitoring.
This project gave us great satisfaction as we really saw the company structure revise the old “we have always done in this way” mentality and face the change of deep-rooted procedures, supported with software tools which allowed the achievement of a higher efficiency level.
6. Do you have any social channels where to follow you?
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