For us at vtenext, the continuous evolution of our network is as important as the evolution of the relationship with our partners and resellers. Because of this, we decided to interview some of our resellers and partners, to learn about the implemented projects in detail, and to give our Network a voice.
In this interview with Carlo Celi, general manager at Dot Com, we talked about the experience within vtenext’s Network in detail, and focused on a successful post-sales technical support management project. Dot Com supplies services and softwares to small-medium enterprises, with a staff of experts in Production, Management Control, Financial and Accounting Analysis and Sales Management.
1. Hi Carlo, can you tell us what your company is all about? How long have you been in the vtenext Network?
We develop and implement management solutions for SMEs. We have been partnering with VTENEXT for 5 years. We are also Passepartout partners for ERP softwares and we have developed a software connector that syncs data shared between these platforms.
This kind of development reflects our company mission: optimizing, automating and simplifying companies’ processes to improve efficiency and effectiveness.
2. What were the main reasons behind the choice of partnering up with vtenext?
A few years ago, we realized that the SMEs market required new software solutions to cover all of the digital business processes in the enterprise, not just administrative ones.
The adoption of IT technologies by a business always starts from accounting needs: every company needs to issue invoices, check balances, comply with tax regulations, and today traditional ERPs are already established solutions. However, there is more than ERP: companies need to remain competitive through more and more efficient processes, especially during pre- and post-sales operations.
We were looking for a reliable, exhaustive, customizable CRM application; after some tests we found vtenext, which surprised us for its wide range of functions, reliability and possibility to create tailor-made solutions for any kind of company.
3. What are the features of vtenext that you appreciate the most?
The development of business software solutions is our job, our passion. The essential feature of vtenext that we appreciate the most is the ease of customization.
Equally important is the possibility to customize without code, due to the amazing BPMN engine for process automation. Being an Open-Source web application is a further advantage that allows us to create “tailor made solutions” for companies asking for a management software.
Through vtenext’s customization tools we can also easily integrate existing software environments, typically accounting and stock management software.
4. What industries do your customers belong to? On average, how many employees do they have?
Thanks to vtenext, we have automated digital processes of companies from almost any industry: dealers and distributors, companies manufacturing commodities and tech components, medical centres, technical services.
The number of employees is not homogeneous either: we span from the smallest one-man company to the large corporation with more than 3.000 people.
Should I make a weighted average, most of our customers are companies with 10-15 employees.
5. Could you tell us about a vtenext project you implemented that you are particularly proud of?
While our customers are quite heterogeneous by industry, we have implemented brilliant solutions for technical post-sales support services.
As an example, we have automated service processes for a company specialized in industrial production machines support. The company counts about 20 employees and mostly works through scheduled maintenance contracts: serviced machine shall be periodically checked on account of the working hours.
The flexibility of vtenext’s Calendars allowed us to develop a streamline process to plan monthly operations. Moreover, on-field technicians use the vtenext Mobile App to collect the customer’s signature for contract compliance and record spare parts used. Our ERP integration generates the invoice for paid components and operations.
We are now developing a direct connection from vtenext to the serviced machines, so that working times and issues can be detected in real time, for abnormal situations to be corrected well ahead of the planned control. As a result, the servicing company is more proactive towards its customers, that appreciate the highly qualified and timely support.
6. Do you have any social channels where to follow you?
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